FAQs

DELIVERY

All orders are sent by 'signature required' courier - NZ Couriers or Post Haste.  If it is safe to leave the parcel if no-one is home, let us know in the notes section on checkout.  Sorry, we are not able to deliver to PO Boxes.

We do have a 'click + collect' option to pick up from our studio at 88 Hinemoa Street, Birkenhead Point but wait for a 'ready to collect' email or text from us first before picking up your order.  Items marked 'made to order' are not in stock and have a 1 week lead time.

Our delivery times are generally 2-4 working days from placement of order depending on where we are shipping to.  A confirmation email will be sent once your order is on it's way with a tracking number so you can keep track of your order. 

Sorry, we do not currently ship overseas.

GIFTS

If your order is being sent as a gift directly to the recipient, we can add a message with the order or if you purchase one of our cards to go with the gift, we can fill it out for you.  Order confirmation slips will be left out of these orders.  Just let us know all the details in the 'notes' section on checkout.  If you forget, send an email to info@kasbahdesign.co.nz.

RETURNS

We understand that sometimes you change your mind or may not like a certain fragrance once you receive it and are happy to arrange a refund or exchange should you wish. You must advise us within 7 days of receiving your order and any fees associated with returning the product will be at the cost of the purchaser. The item must be received at Kasbah Luxury Candles in an unused condition with original packaging intact.

PAYMENT OPTIONS

We accept the following methods of payment:

Orders will be dispatched once your payment has been received.

PRICING

All pricing is in $NZ.  Kasbah Luxury Candles reserves the right to change pricing at our discretion without notice.

COPYRIGHT

Unless otherwise indicated, copyright of Kasbah Luxury Candle's artwork is owned by Kas Shera all rights reserved.  It is illegal to reproduce any Kasbah Luxury Candles artwork and anyone who breaches this copyright will be prosecuted accordingly.

PRIVACY

Any personal details you provide us including your name, address, phone number and email address will be held by us and only used to complete your order, or send our newsletter if you have agreed for us to do so.  Your information will not be sold or released to anyone outside of Kasbah Luxury Candles.